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TaylorWorks TotalCare (TTC) Services

Managed Services: A Breakthrough in IT Support
Managed services plans turn reactive IT into proactive services offering specialized IT-related services and support that can be delivered according to a clearly described service level agreement over a fixed period of time for a low and predictable cost.  
You could be saving up to 20% or more on your IT Services Monthly!

You can’t effectively conduct business without a fully operational IT network. There are so many components of an IT network that sometimes it can be overwhelming and frustrating. At any given moment hardware, applications, access portals could cease to function. TaylorWorks TotalCare and TotalCare Premium are managed service plans that turn your current “break and fix” approach into proactive services. A clearly described service agreement makes sure your information technology is serving you and meeting your needs.

We have customized the most significant needs of business owners in order to save money each month. The service will provide a clear list of what is included and how much it will cost each month taking the guess work out of budgeting for IT support. Support for Workstations and Servers TaylorWorks offers plans at different service levels to best fit your requirements. We offer technical support, monitoring, maintenance, and managed security all in 2 convenient packages; TotalCare and TotalCare Premium.

Already have an IT staff? Think about this...Studies show that for smaller businesses, it’s more cost effective to outsource IT than hire a full-time person. If systems are running as they should, you could end up paying a technician for idle time! Or if multiple problems arise, they could end up with too much work to handle in a timely manner – regardless of how skilled that person happens to be. Other factors to consider (vacations, insurance, taxes, continuing education and more!). When you hire us - you hire a team!  

Taylorworks has developed several different managed services packages to address the most significant needs of Business Owners.  Taylorworks provides a unique consultation to provide your business with an analysis of your specific support needs. Each company will require specific needs and TaylorWorks will make sure those needs are meet with a convenient monthly payment.

TAYLORWORKS TotalCare and TotalCare Premium.

Reactive IT: A High-Cost, Low Value Solution

Many small firms take a reactive approach to IT support. Only when e-mail is not being sent or received, access to the Internet slows, or workstations freeze, does the organization react.

Do any of these examples describe your current IT structure?

  1. One employee is designated the office computer guru, and he or she is the person everyone asks to fix a printer problem, help out with a software install, or set up a new workstation.

  2. There’s nobody in the office to deal with computer issues, so the company keeps “a guy” on speed dial – an independent contractor with a lot of clients just like them. 

  3. If there’s a crisis and the “I got a guy” is busy, the company consults the yellow pages and gets whoever is available. The person or service they find isn’t necessarily the best quality, just the most responsive.

  4. The company retains an in-house IT resource, who is quickly overwhelmed with a backlog of user complaints. The list never gets shorter and the internal IT support staff is forever in “react” mode – responding to the most severe problem, seldom getting ahead. 

We deliver greater efficiency and productivity to business owners at a lower, more predictable cost.

TAYLORWORKS keeps your business IT infrastructure (servers, workstations, Internet connectivity, and so on) performing optimally, minimizing the impact of unscheduled maintenance. TAYLORWORKS managed services is a customizable solution that can easily be tailored to the requirements of individual businesses. 

Elements of TAYLORWORKS managed services are:

  1. Monitoring Software. Installed on each device on the network, monitoring agents “alert” qualified domain engineers whenever an “out-of-tolerance” condition is observed.

  2. Network Operations Center (NOC). We are available to remotely remediate issues and respond to alerts. We perform a comprehensive preventative maintenance schedule, and apply all appropriate “white-listed” software updates. They maintain a detailed log to better diagnose and correct problems in the context of a company’s complete IT history. 

  3. Technician Response. Our technicians respond to a wide range of end-user issues and questions. From helping get a new printer set up, to helping a novice spreadsheet user solve a problem. They are responsive and service-oriented.

  4. On-Site Support. The above three elements of our managed service plans dramatically reduce the need for on–site support– but when the problem demands an on-site technician, a tech is dispatched.